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Guest Services Coordinator

Posted: 01/07/2020

THE TEN SPOT® is a ‘one stop beauty shop’ that is on the hunt for remarkable people that are enthusiastic, exceptionally capable, and have great energy!
we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! and the ability to deliver impeccable guest experiences and maintain an upbeat attitude is a must.
THE TEN SPOT® is looking for an guest coordinator who will take a personal interest in the performance of the shop, be sure our guests feel welcome and ensure that every guest has a 10-star experience
some of the responsibilities of the role will include :

  • coordinating the guest experience to ensure an exceptional experience from beginning to end!
  • checking guests in.
  • managing the flow of the guest experience.
  • answering phones and booking appointments.
  • assisting esthetic experts with their guests.
  • cashing guests out, making sure they had a great experience and encouraging rebooking and retail sales.
  • assisting management team with tasks when they are presented.
  • opening and closing the shop.
the successful candidate will:
  • lead by example in providing an exceptional guest experience.
  • act with confidence and work well with others.
  • contribute to a positive working environment.
  • assist others in cleaning / setting up for appointments.
  • maintain a well-developed knowledge of the services and products offered.
  • maintain a positive and professional demeanor when guest issues arise
  • not just survive but thrive when the pressure is on.
we offer:
  • competitive hourly rate.
  • opportunity for yearly bonuses
  • awesome product and service discounts
  • additional in-house 10spot® training
  • amazing advancements opportunities for those looking to grow with us!

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