Customer Service Representative

Posted: 07/17/2019

Are you interested in working at a veterinary specialty hospital where you matter? Would you like the opportunity to further your career? Boulder Road Veterinary Specialists (BRVS) is a fast growing, 24/7 11,000 sq. ft. hospital in Lafayette, Colorado. With competitive pay and an environment to challenge and inspire you, BRVS is striving to be the privately-owned multi-specialty hospital where the entire team matters.  

Customer Service Representative Job Description 

We are currently growing leaps and bounds, and our Client Service Department is looking for full-time and part-time representatives to join the team. In this department, you will work alongside the specialty doctors and nurses in a fast-paced department that serves the local canines and felines of Colorado.  


Major Duties 

  • Check clients and patients in and out of the hospital 

  • Scheduling appointments for multiple specialties we offer  

  • Discuss finances with clients and address concerns, in addition to processing payments 

  • Provide exceptional customer service by responding to all inbound calls and email  

  • Medical record management; including communicating with other veterinary clinics to share medical records in order to maximize health outcomes for our patients 

  • Professional, friendly demeanor with a customer-oriented attitude 

  • Punctuality and attendance are essential to be successful in this organization. 


Required Knowledge and Skills 

  • Good communication and listening skills 

  • Critical thinking and problem-solving  

  • Basic math  

  • You are skilled in calmly defusing difficult situations   

  • You answer the phone with a smile, ready to handle whatever the customer needs 

  • Attention to detail 

  • Basic computer skills   



  • We offer a competitive salary 

  • Pet discounts 

  • Health Insurance/Retirement account/Dental/Vision 

  • The chance to work with chance to work with a fun and supportive team! 


How to Apply 


Email a cover letter and resume to the Practice Manager, Melina Nevarez, at with the title of your desired position in the subject line. 


Please, no phone calls. We will do our best to get back to you as soon as possible.